2023 List of Live Chat For Website Free

2023 List of Live Chat For Website Free

2022 List of Live Chat For Website Free - Do you want the best live chat software for your small company website?

2023 List of Live Chat For Website Free – Do you want the best live chat plugin WordPress for your small company website?

Customers anticipate immediate responses to their questions, and any confusion regarding their purchase can cost you a sale. More than 67 percent of online shoppers abandon their shopping carts without checking out.

Also read: 12 Best Events Calendar Plugin WordPress In 2023

We’ll show you some of the best live chat software in this article to help you immediately answer user questions and convert them into paying clients. All of these live chat services are completely compatible with any WordPress website.

2023 List of Live Chat For Website Free

Why Should You Include Live Chat Support on Your Website?

eConsultancy reports that 73 percent of clients who use live chat are satisfied with their experience. This is significantly higher than email, social media, or phone assistance, where only 44% of consumers are satisfied.

Given this, live chat can have a significant impact on your online sales and promotion. It enables customers to get immediate responses without leaving your website. A pleasant live chat experience can significantly aid customers in making a purchasing choice.

Adding live chat help has been shown to reduce cart abandonment, increase purchases, and raise conversion rates. However, a lot relies on the live chat software you select.

A bad live chat client experience can be detrimental. You may lose purchases as a result of delayed response times, or customers may depart with a negative image of your business.

You can even find up paying too much for live chat software or struggling to make the most of software that isn’t a good fit for your website, needs, or skill level.

Essentially, you need to locate an economical live chat service that is simple to use, integrates with WordPress or your website builder platform, and includes all you need to increase sales.

That stated, let’s have a look at our professional picks for the finest live chat software suppliers to help you develop your business.

1. LiveChat

The industry leader in live chat software is LiveChat. Thanks to their free LiveChat plugin for WordPress, it’s quite simple to set up and install. This is knows as live chat for website free.

LiveChat provides stunningly designed live chat support programs that your customer service representatives may use on their desktops, tablets, and mobile devices.

That means you can talk to consumers while you’re on the go, without having to enter into your WordPress dashboard.

You may add pre-chat survey forms before and after a live chat session to determine how well your support and sales team members are performing.

When no one is available to answer queries, you may configure a workflow that allows users to easily send a support ticket directly from the live chat window, and your staff will be notified.

LiveChat interfaces with a slew of different services, including famous CRM tools like Hubspot, Google Analytics, and Zendesk. By connecting with WhatsApp and other messaging services, it enables omnichannel interactions.

It also interfaces with all of the leading email marketing platforms, such as Mailchimp and Constant Contact. This saves you time because you won’t have to manually enter consumer information into your other systems.

The quickness of LiveChat is perhaps its best feature. The chat functionality is highly fast and provides a far superior user experience than most other live chat applications.

We utilize LiveChat on our numerous eCommerce websites because it allows us to reply to customers faster and give a better overall customer experience.

It’s simple to personalize LiveChat’s chat box to properly fit your website logo, thanks to the built-in features.

Other support capabilities included with LiveChat help us improve our customer interactions, such as visitor tracking and proactive chat, which allows us to reach customers before they seek for help.

LiveChat also features an intelligent API that interfaces with our knowledge base and ticketing system, assisting in the automation of our customer support procedures.

Although we use LiveChat on our WooCommerce and Easy Digital Downloads sites, it is also available on other major website builder platforms such as Shopify and Wix.

Pricing: LiveChat offers many programs for companies of all sizes, including startups. Their programs begin at $16 per agent each month invoiced annually, or $19 billed monthly. Each package includes a 14-day free trial.

Advantage: WPBeginner users may save 30% off their first LiveChat payment by using our LiveChat Coupon.

2. HubSpot

HubSpot is a well-known all-in-one marketing platform that includes live chat as well as a chatbot creator that is well-performed as chat plugin WordPress.

Without writing a single line of code, you can tweak the live chat look to suit match your own identity and develop automated chatbots for when your crew is offline.

HubSpot’s live chat also effortlessly combines all customer data with the HubSpot CRM platform, eliminating the need to manually enter this information.

You can customise the chat experience for returning visitors using HubSpot’s built-in features, which has been shown to increase sales.

In addition to live chat, HubSpot includes email marketing automation, sales CRM, landing page software, help desk software, a self-service customer portal, and other powerful marketing features.

This enables you to communicate with your customers via a variety of channels, such as live chat, support tickets, and email automation. With this in mind, HubSpot has a lot to offer both small and large enterprise businesses.

The best part about HubSpot is that it has a free version so you can test it out and decide if it’s right for you.

Pricing: HubSpot chatbots can be added to your website for free. However, if you want to use extra tools such as HubSpot’s drag and drop landing page builder, then you’ll need to subscribe to a paying subscription. Prices begin at $45 per month.

HubSpot’s fees rise quickly, but they provide considerably more than chatbots and have consistently positive customer evaluations. We recommend HubSpot if you need CRM and email marketing tools in addition to live chat and AI chatbots.

3. ChatBot

Chatbots are the future of live chat plugin for website software because they allow you to communicate with your clients 24 hours a day, seven days a week.

ChatBot assists small businesses in harnessing the power of artificial intelligence (AI) chatbots to increase client engagement and overall happiness.

ChatBot includes an easy-to-use drag-and-drop interface for creating your own automated bot. They feature dozens of ready-made templates for various industries that are totally customisable, allowing you to create conversation scenarios and chat routing that are tailored to your specific company requirements.

You can, for example, utilize the eCommerce bot template to guide your consumers through the full purchasing process.

To automatically capture a lead’s contact information, you can utilize ChatBot’s lead generating template.

Meanwhile, their sales template encourages clients to investigate your most recent offers and assists them in finding what they’re looking for.

ChatBot even provides industry-specific templates, such as a coffee shop bot, recruitment bot, and restaurant bot.

ChatBot’s templates are without a doubt one of the nicest aspects of this platform since they enable small businesses to harness the power of custom, automated bots.

Creating a chatbot used to be difficult for small teams and anyone on a tight budget, but these templates make it simple. ChatBot, in a nutshell, allows you to add a virtual assistant to your website, Facebook Messenger, or Slack.

If visitors wish to speak with a live person, you may seamlessly redirect them to your customer care agent, phone assistance, or any of their live chat tool integrations.

ChatBot also works well with WordPress and WooCommerce.

We utilize ChatBot to power the many chatbots on our eCommerce websites, and it even interacts flawlessly with LiveChat.com (the number one provider on our list).

Pricing: ChatBot offers a variety of programs to suit organizations of all sizes. Their rates begin at $42 per month when invoiced annually and include 1000 talks per month. Each package includes a 14-day free trial.

4. SendinBlue

SendinBlue is a robust but user-friendly live chat for website free and platform.

SendinBlue makes it simple to convert website visitors into clients by answering their inquiries in real time through live chat. The chat interface combines with SendinBlue’s marketing automation, allowing you to acquire more leads.

SendinBlue includes email marketing integration, Facebook ad retargeting, segmentation, and full marketing automation.

SendinBlue provides a whole marketing solution that includes CRM, SMS and email marketing, landing sites, and more. This robust toolkit assists you in converting even more visitors into paying clients.

Pricing: SendinBlue offers several pricing levels, but their free plan includes live chat for one user. If you need many people to use SendinBlue, you’ll need to purchase a Premium plan, which starts at $65 per month.

5. Tidio

Tidio is popular live chat software that can be added to your website in minutes and is used by over 300,000 businesses. The live chat pop-up can then be customized to match your logo and be chat plugin WordPress.

Tidio has over 35 ready-made chatbot templates, allowing you to answer to customers around the clock. All of these automatic templates can be customized using their drag-and-drop chatbot editor.

Tidio provides an overview of all visitors to your website and allows you to see what your consumers are typing in real time. This allows you to respond to clients more quickly and provide a better overall visiting experience.

You may stay in touch with consumers no matter where you are by using Tidio’s desktop or mobile app, or their browser widget.

Pricing: Tidio offers a free package that enables two operators but lacks some of the more complex live chat features. Paid plans begin at $19.

6. Olark

Olark is a well-known multichannel live chat solution for internet retailers. Olark’s live chat plugin for website allows you to quickly and easily integrate it into your WordPress website.

Olark includes automation rules that you may use to automatically greet clients, send prefabricated responses to swiftly answer FAQs, and transfer chats to the appropriate department or sales rep. This will help to improve the customer experience while lowering the workload on your support workers.

Chat transcripts can also be saved and used later to make follow-ups easier. Furthermore, the co-browsing add-on enables chat agents to examine visitors’ screens in order to address problems more quickly.

Olark interfaces with other major platforms including Salesforce, Google Analytics, Slack, Mailchimp, and Zoom to host video chats.

Third-party mobile apps allow you to connect to Olark chat from practically any iOS or Android device, allowing you to talk with customers while on the road.

Pricing: Olark has many price plans starting at $29 per agent each month. They also provide a two-week free trial of live chat help.

7. Chaport

If you are seeking for live chat for website free and software for WordPress, you should look into Chaport.

Chaport provides a free unlimited chat subscription with support for a single operator. They also feature mobile live chat support apps, a 30-day conversation history, and some basic customization choices for the Chaport live chat widget.

You can also use Zapier to connect Chaport to over 2,000 applications.

Paid plans provide you access to extra features like on-demand reporting, autoresponders, and advanced customization so you can style the chat widget to suit match the branding of your website.

Pricing: Chaport provides a free plan. Premium plans start at $15 per operator each month when paid annually if you desire more sophisticated features.

8. Freshdesk Messaging

Freshdesk Messaging (previously Freshchat) is yet another excellent live chat plugin for WordPress software with features that rival those of some of the more well-known brands on this list.

Freshdesk Messaging is a conversation and messenger tool that allows you to start real-time interactions with customers using agents or AI-powered bots.

It has a beginner-friendly bot builder that allows you to construct custom bots without writing any code. These bots can automatically collect information from visitors and route their questions to the appropriate department.

FreshDesk Messaging displays all customer messages in one place, regardless of where they originated. This allows your support team to reply to questions more promptly and efficiently.

Pricing: FreshDesk Messaging offers a limited free plan for up to 100 agents, however no free bot sessions are included. When billed annually, their paid plans start at $15 per agent per month and offer up to 5,000 free bot sessions every month.

FreshDesk Messaging also provides a free 21-day trial.

9. Smartsupp

Smartsupp is a low-cost live chat plugin for WordPress solution and chatbot software that tracks and records user sessions on your website. You can then examine each footage in conjunction with the visitor’s live chat messages.

This helps you discover what motivates visitors to contact your customer service representatives. You may then resolve these issues and enhance the customer experience.

Smartsupp gathers information about visitors to your website and tracks their conversation history. Based on the information you’ve already gathered about that person, you can even contact visitors personally to offer them assistance.

Smartsupp also allows you to track chat conversations in Google Analytics, allowing you to track the performance of your customer support representatives. Smartsupp integrates with popular eCommerce platforms such as WordPress, Magento, and Shopify.

Pricing: Smartsupp provides a basic free-forever package with live chat for one agent. Their paid plans begin at $19.50 per month for three agents. There is also a 14-day free trial available.

Which Live Chat Software Is the Best? (Expert Pick)

We propose LiveChat as the best live chat software for small businesses. They are the most rated on our list because they are used on our own websites.

We feel that LiveChat has all of the functionality you require to answer consumer queries and increase conversions at an affordable price.

Look no farther than HubSpot for an all-in-one marketing and CRM platform that also includes live chat software and a chatbot creator. You can also use their live chat for free, making them ideal for any budget.

If you’re searching for a dedicated chatbot software, we recommend checking into ChatBot. They are one of the top chatbot platforms on the market, and they are reasonably simple to set up in comparison to other options.

If you want to hire live chat for website free agents but aren’t sure where to begin establishing your own sales staff, we propose LTVPlus. We use them to find low-cost live chat agents for our eCommerce website.

Pro tip: To increase your reputation, use a professional corporate email address as well as live chat.

We hope this information was useful in determining the finest live chat support software for your WordPress site. You may also be interested in our list of the top small business phone services and the best WordPress SEO plugins and tools.

If you enjoyed this article, please subscribe to our WordPress video tutorials on YouTube. We can also be found on Twitter and Facebook.

To minimize decision paralysis, we simply compared the top 9 best live chat software. Other live chat software such as PureChat, Intercom, Drift, and LiveAgent are not included in this list since we believe the solutions listed in this article are simply better.

ExplainWP
The WordPress Learning Hub

Related Posts